Service Manager

Overview

Position Title:  Service Manager
Reports to:  Store Manager
Location: Ellsworth, Kansas
Employee Status:  Full Time – Permanent

Purpose:
The Service Manager provides leadership and assumes accountability for the people they manage, and the performance of their service operations.  Responsible for financial and operational results for the department, adhering to company values and policies, and promoting satisfaction of all stakeholders including employees and customers.
Job Responsibilities (ranked in significance):
Company Values:  Ensures all company values are adhered to and promoted.
Financial Objectives:  Achieves the objectives for the service department- revenue, margin and expenses.
Operational Objectives:  Manages operational objectives for the department, including work in process, warranty, training, and efficiency objectives. Organizes job scheduling for the most efficient performance of the department.  Ensure all paperwork is completed in a timely and accurate manner.
Employee Performance and Development:  Responsible for effectively managing and motivating all service personnel including individual performance / developmental plans, efficiency targets and good work habits.
Trucking Operations: Responsible for the efficiency and safety of trucking operations, including scheduling.
Employee Satisfaction:  Ensures high level of employee satisfaction.
Customer Satisfaction:  Ensures high level of customer satisfaction.
Retail Operations:  Ensures location is staffed appropriately.
Personal Development:  Stay current with education of new products.
Administration:  Ensures all corporate policies and procedures are followed.
Marketing:  Helps Sell KanEquip Service to the local market.
Facility Management / Safety:  Ensures the service department is kept clean and orderly
Communications:  Ensures good communication with all location personnel, particularly technicians, service writers, salespeople, parts personnel.
Requirements:
Minimum 5 years well rounded experience in a service department, preferably in an agricultural dealership.
Appropriate vocational education required; degree and certifications preferred.
Previous people management experience highly preferred
Ability to professionally lead, develop, and motivate others
Solid diagnostic and problem solving skills required
Strong communication and interpersonal skills with customers and employees required.
Expertise with computer systems, including MS office and internet-based applications
Ability to work extended hours during the week and on weekends
Ability to travel to company meetings and training events as needed
Acceptable Motor Vehicle status, with current driver’s license, and ability to operate motor vehicle
Benefits:
Medical/Dental/ Vision Coverage
Life and Disability Insurances
AFLAC
Flexible Spending Account or Health Savings Plan
401K Match and Profit Sharing
Uniforms
Paid time off and paid holidays
Company Provided Training
Wellness plan